Pennsylvania Department of Human Services, Office of Developmental Programs (ODP) is changing how they work with Residential Service providers to improve the quality of services being delivered to individuals and families. The new program for managing Residential Service providers is called Performance Based Contracting (PBC).
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Performance Based Contracting was developed to establish performance standards for residential providers with the goals of service sustainability, quality improvement, improving clinical capacity to serve individuals and families with complex needs, and implementing strategies to support the workforce.